Critical Reflection
At the beginning of the semester, I was kind of looking forward to this module, COM150. To me, I felt that it is a nice to learn something out of the engineering scope. After going through the past 14 weeks of this module, I have gained more than my confidence and improving my speech. I have met my objective which is to be an active listener. I have also learned the importance of communication and interpersonal skills as well. These skills that I have learned are very useful and they can be applied mostly anywhere and to anyone. They can be used to avoid conflicts and strengthen any relationships. These relationships can be between colleagues, friends, boy-girl relationships or even your boss. These skills I have learned can be separated into two models: the Thomas-Kilmann Instrument (TKI) and the Daniel Goleman model. The TKI has 5 techniques to overcome conflicts. These techniques can are very flexible depending on the situation. Personally, one method which I particularly woul...